On vacation in Porto and following a very good news that we received my wife and I, we decided to celebrate in a starred restaurant. So I used the TheFork app to find and reserve a table on August 25 at Pedro Lemos. Once there, the Uber driver and we found the restaurant closed, while it was listed open on TheFork, Google Maps and Tripadvisor, the driver also noticed on his phone that the restaurant was listed as open. Very disappointed, we returned to the hotel and celebrated in a great, unpretentious little restaurant. The driver was lovely to us by the way and apologized for the restaurant, what a shame. A few days later, I discover that my credit card has been debited from 170 €, I write to the support of TheFork which explains to me after almost 10 days, that it is about a "No show" that is to say that the restaurant indicated that we did not go to our reservation. It's very simple, the reservation was actually confirmed for August 31st and not August 25th. I happened to have noticed this a few days before, and tried to cancel the reservation without success, I just had an endless loading wheel. I didn't look any further, not knowing (or at least forgot) that TheFork had imprinted my credit card and that charges could be applied in such a case ... big mistake. I then contacted TheFork and the restaurant who did not want to know. To put it simply, the answer was that since we didn't show up on August 31st, we lose the € 170 (which is no small amount). No voucher, no negotiations possible, nothing. After telling the restaurant that I found this unfair and that I was therefore going to share this bad experience on the internet, I was simply entitled to a threat of legal action. I found that just lamentable, and especially from a Michelin-starred restaurant. Our experience with this establishment therefore remains a more than bitter experience, and has somewhat spoiled the image we had of Porto (even if it's stupid to think like that, we are aware of it, but the pill is frankly hard to swallow). We are disappointed with the way LaFourchette handled the situation, clearly placing himself on the side of the restaurant by washing his hands of this story (the restaurant also allowed itself to put in cc in the emails, employees of TheFork, history to send us a clear message that we are not going to see our money again). We are very disappointed with the behavior, communication and mismanagement of this restaurant which was indicated as being open on August 25, 2021. We would have avoided the uber round trip, unnecessary and disappointment, and above all we would have immediately noticed the technical bug on the reservation of the application. We were on vacation, I wanted to take a break from the emails, and I didn't read the little line in the email that says you can be charged $ 170. I should have insisted on going through the reservation cancellation process and tried again at another time. For that, I admit my mistake, when I saw that there was a bug I should have made sure that the reservation had indeed been canceled, but I could not imagine what was going to happen. In short, of course we closed our TheFork account, deleted the application and it is obvious that we will never eat at Pedro Lemos's. Beyond the loss of money, what I criticize most about the restaurant is the way they treated us by phone and email. It was cold, condescending, and the restaurant didn't care about us and the situation. In the end, they got 170 € effortlessly, which is good for them.